Refund policy
Return & Refund Policy
Last Updated: 2026
Thank you for shopping with Falconaa, a brand operated by Ehtehsam LLC. We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we are here to help.
1. Return Eligibility
To be eligible for a return:
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The item must be unused, in its original packaging, and in the same condition that you received it.
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Proof of purchase (order number or receipt) is required.
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The return request must be made within 14 days of delivery.
Certain items are non-returnable (see Non-Returnable Items section below).
2. Return Process
To initiate a return, please contact us at:
💬 WhatsApp: +92 343 2745059
Include your order number and reason for return. Our support team will provide further instructions and the return address if applicable.
Please do not send items back without contacting us first.
3. Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original payment method.
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Processing times may vary depending on your bank or payment provider.
Shipping fees (if any) are non-refundable unless the return is due to our error.
4. Exchanges
If you received a defective, damaged, or incorrect item, we will gladly arrange a replacement.
Please contact us at support@falconaa.com with clear photos of the item and your order details.
5. Damaged or Defective Products
If your product arrives damaged or defective, contact us within 48 hours of delivery with photos as proof. We will offer either:
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A replacement, or
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A full refund
at our discretion.
6. Non-Returnable Items
The following items cannot be returned:
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Personalized or custom-made products
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Perishable goods
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Items marked as Final Sale
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless:
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The item is defective
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The wrong item was sent by us