Privacy policy

Privacy Policy

Effective Date: 2026

Welcome to Falconaa.com (“we,” “our,” “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from Falconaa.com.

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect different types of information to provide and improve our services:

a) Personal Information

When you place an order or interact with our website, we may collect:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

  • Order history

b) Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type and device information

  • Pages viewed and time spent on site

  • Referring website

c) Account Information

If you create an account, we store your login details and order history.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Send order confirmations and updates

  • Improve website functionality and user experience

  • Prevent fraud and enhance security

  • Send promotional emails (only if you opt-in)

  • Comply with legal obligations under applicable Indian laws

We do not sell your personal information to third parties.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Analyze website traffic

  • Improve website performance

You can disable cookies through your browser settings. However, some website features may not function properly without cookies.

4. Third-Party Services

We may use trusted third-party services to operate our business, including:

  • Payment gateways

  • Shipping providers

  • Marketing tools

  • Website analytics services

These third parties only receive the information necessary to perform their services and are obligated to protect your data.

We are not responsible for the privacy practices of external websites linked on our site.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from:

  • Unauthorized access

  • Alteration

  • Disclosure

  • Misuse

Payment information is processed securely through encrypted payment gateways. While we take strong precautions, no online system can guarantee 100% security.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

7. Customer Rights (Under Applicable Indian Laws)

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal data (subject to legal requirements)

  • Withdraw consent for marketing communications

  • Request details on how your data is used

To exercise these rights, please contact us using the details below.

8. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, operational, or regulatory requirements. Updated versions will be posted on this page with a revised effective date.

10. Contact Information

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Website: Falconaa.com
Email: support@falconaa.com

WhatsApp: +92 343 2745059

Business Address: karachi Pakistan

If you want, I can now also write:

  • Terms & Conditions

  • Refund Policy

  • Shipping Policy

  • Cookie Policy (separate detailed one for India compliance)

  • GDPR version (if you plan to sell internationally)